Shipping policy

WesternMixer.com Shipping Policy

Effective Date: 08/13/2024

At WesternMixer, we aim to provide our customers with reliable and efficient shipping services. Please review our shipping policy below to understand how we handle your orders.

1. Shipping Destinations

• Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.
• International Shipping: Currently, we do not offer international shipping. Please check back in the future as we may expand our shipping services.

2. Shipping Methods and Costs

• Standard Shipping:
  • Delivery Time: 5-7 business days.
  • Cost: Calculated at checkout based on your order's weight and destination.
• Expedited Shipping:
  • Delivery Time: 2-3 business days.
  • Cost: Calculated at checkout.
• Overnight Shipping:
  • Delivery Time: 1 business day.
  • Cost: Calculated at checkout.

Please note that delivery times are estimates and may vary based on factors such as weather, carrier delays, and holiday schedules.

3. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Order Cutoff Time: Orders placed before 1pm MST on a business day will be processed the same day. Orders placed after this time will be processed on the next business day.
• Backordered Items: If an item is on backorder, we will notify you via email with the expected shipping date.

4. Tracking Your Order

• Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can track your order through the carrier’s website using the provided tracking number.
• Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately at [Insert Contact Information]. We will work with the carrier to resolve the issue.

5. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
• APO/FPO Addresses: We ship to APO/FPO addresses via [Insert Carrier] with standard shipping rates and delivery times.

6. Shipping Delays

• Weather Delays: Shipping times may be affected by severe weather conditions or natural disasters. We are not responsible for delays caused by such events.
• Carrier Delays: Once your order has been handed over to the carrier, we are not responsible for any delays caused by the carrier.

7. Damaged or Incorrect Orders

• Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your order. We may request photos of the damaged items to process a claim with the carrier.
• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the return of the incorrect item and send you the correct item at no additional cost.

8. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

• Email: marketing@westernmixer.com
• Phone: 303-406-0006
• Mailing Address: 855 East 68th Ave. Denver CO 80229